Remote IT Service Desk Manager - Lead ITIL & SLAs
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-10-17
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IT/Tech
IT Project Manager, Systems Administrator, IT Support
Talantir is seeking a Service Desk Manager to lead a team of Analysts and IT staff across locations, ensuring high-quality support and ITIL-aligned service delivery.
This remote role supports 12x7x365 operations across US time zones, with preference for Chicagoland candidates. You will drive SLAs, mentor staff, and collaborate with IT leadership to align with business goals. Occasional site visits to retail stores and facilities may be required.
Our team is growing, and we are hiring a Remote IT Service Desk Manager - Lead with ITIL & SLAs in Chicago, IL, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Chicago, IL, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
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