Epic Grand Analyst

Epic Grand Central Analyst (Level
3) Prelude Focus

* MUST HAVE EPIC CERTIFICATIONS IN GRAND CENTRAL AND PRELUDE
* Job Description

This fully remote Level 3 Epic Grand Central Analyst role focuses heavily on the Prelude application, including registration, real-time eligibility, documents, work queues, and rules. You will support and enhance an established Epic environment that has been live for several years, contributing to both day-to-day operational needs and larger implementation projects across multiple hospitals and physician groups.

Responsibilities

+ Configure, build, and maintain Epic Prelude functionality, including real-time eligibility (RTE), documents, registration workflows, work queues, and rules.

+ Support Epic Grand Central functionality as a certified analyst, assisting with build and configuration as needed across the Grand Central and Prelude domains.

+ Analyze, prioritize, and resolve incoming tickets, with a primary focus on issues and requests related to Prelude, while also supporting Grand Central when required.

+ Collaborate with clinical, operational, and technical stakeholders to understand business needs and translate them into effective Epic build and configuration.

+ Participate in project work, including large go-lives, system enhancements, and optimization initiatives for ambulatory and other care settings.

+ Ensure build quality and system stability by following established change management processes, testing thoroughly, and documenting configuration and decisions.

+ Provide subject matter expertise for registration and patient access workflows, recommending improvements that enhance efficiency and user experience.

+ Contribute to ongoing support of a multi-entity Epic environment, including Community Connect sites and large physician groups.

+ Participate in occasional onsite activities, such as annual team meetings or major go-live events, to support end users and project teams.

Essential Skills

+ Current Epic Grand Central certification.

+ Current Epic Prelude certification.

+ Demonstrated experience building and configuring Epic Prelude, including RTE, documents, registration, work queues, and rules.

+ Proven ability to manage and resolve a high volume of tickets, with a focus on Prelude-related issues and requests.

+ Strong analytical and problem-solving skills for complex registration and patient access workflows.

+ Ability to work effectively in a fully remote environment while collaborating with distributed teams.

+ Clear and professional communication skills, both written and verbal, for working with technical and non-technical stakeholders.

Additional

Skills and Qualifications

+ Experience working as a Level 3 or senior Epic analyst supporting Grand Central and Prelude.

+  Background supporting Epic in a multi-hospital health system or large physician group environment.

+

Experience with Epic Community Connect implementations or support.

+ Familiarity with ambulatory workflows and integration points with registration and scheduling.

+ Experience participating in Epic go-lives, optimizations, and enhancement projects.

+ Ability to prioritize competing requests and manage workload in a fast-paced environment.

Work Environment

This position operates in a 100% remote work environment within the United States, with minimal travel expectedtypically once per year for onsite meetings and potentially for major go-live events. You will work within a large, established Epic ecosystem that has been live since 2014, supporting multiple hospitals, health systems, and a large physician group through Community Connect. Collaboration occurs primarily through virtual tools and meetings, with cross-functional interaction among clinical, operational, and IT teams.

The work focuses on…