RingCentral Engineer | UCaaS​/Voice; C-573

We are agents for tech professionals across Latin America who help them build careers with companies in the United States.

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but also by cultural fit. Our core competency is finding the right talent fast.

We purposefully move away from the traditional “outsourcing” relationship. Our clients are looking for professionals who become an integral part of their teams, and so are we.

• Wellness Coverage
• Remote Work
• Birthday day off
• Recognition and rewards system
• Business skill coaching
• English classes for Smashers and relatives
• Learning opportunities

This is a remote position supporting a US-based company. Applicants must be legally authorized to work in their country of residence within Latin America (LATAM).

We are agents for tech professionals across Latin America who help them build careers with companies in the United States.

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but also by cultural fit. Our core competency is finding the right talent fast.

We purposefully move away from the traditional “outsourcing” relationship. Our clients are looking for professionals who become an integral part of their teams, and so are we.

• Wellness Coverage
• Remote Work
• Birthday day off
• Recognition and rewards system
• Referrals Program
• Business skill coaching
• English classes for Smashers and relatives
• Learning opportunities

This is a remote position supporting a US-based company. Applicants must be legally authorized to work in their country of residence within Latin America (LATAM).

We are looking for experienced
Ring Central Engineers
with strong hands‑on expertise in
UCaaS, enterprise voice, telephony, and Ring Central environments
.

The ideal candidate will have experience implementing, configuring, migrating, supporting, and troubleshooting Ring Central solutions in enterprise customer environments. This role requires strong knowledge of
VoIP/SIP, networking, number porting, call routing, integrations, and voice troubleshooting
, combined with strong customer‑facing and problem‑solving capabilities.

• Implement, configure, administer, and support
  Ring Central
  environments
• Support Ring Central deployments, migrations, upgrades, and customer onboarding initiatives
• Configure users, extensions, call queues, auto attendants, routing rules, devices, and enterprise voice functionality
• Design and troubleshoot
  call flows and call routing
  configurations
• Troubleshoot complex voice and telephony issues involving call quality, connectivity, registration, signaling, and routing
• Analyze and troubleshoot
  SIP and VoIP
  communications
• Support phone number provisioning, porting, and migration activities
• Configure and troubleshoot physical and softphone endpoints
• Diagnose network‑related voice issues involving
  LAN/WAN, firewalls, NAT, DNS, DHCP, QoS, and connectivity
• Work with customers and internal teams to identify technical requirements and translate them into Ring Central configurations
• Support integrations between Ring Central and third‑party enterprise applications
• Assist with
  SSO, identity, CRM, API, and directory integrations
  when required
• Monitor platform performance and proactively identify potential service issues
• Manage technical incidents and escalations through established ticketing and support…