Design Lead​/Architect, Manhattan Order Management

Job Title: Design Lead/Architect, Manhattan Active Order Management

Primary

Job Location:

United States (Remote)

Location Flexibility: Remote, US based

Employment Type: Contract, 12 months (renewable), full-time hours. Full-time employment with Fulfillment IQ Inc. is also available.

Hiring Timeline: Immediate

Reporting Line: SVP, Enterprise Systems

Final date to receive applications: Open until filled

Eligibility: Open to candidates residing in Georgia (Atlanta preferred), Texas, Florida, or Tennessee.

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

You will be a functional design authority on a global Manhattan Active platform, translating complex operational and customer requirements into scalable solutions on Manhattan Active Order Management, embedded in a large, multi-customer program. The core of the job is protecting a shared global template: running Fit-to-Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers through go-live. The role works US Eastern or Central business hours, with travel of up to 40%, including international travel to Latin America.

• Lead functional solution design for Manhattan Active Order Management implementations and template enhancements
• Run Fit-to-Template and GAP analyses and decide between standard functionality, configuration, process change, integration, or extension
• Protect the global template: challenge unnecessary customization and consolidate recurring needs into reusable functionality
• Translate approved designs into clear configuration requirements and extension specifications
• Guide configurators and extension engineers, and support testing through go-live and stabilization

• Technical: 5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementation
• Technical: strong, hands‑on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations (Manhattan Active WM is a plus)
• Technical: designing across complex integrations, with a working understanding of APIs and extension development and their functional implications
• Functional: deep understanding of order management processes (order capture, validation, sourcing, allocation, fulfillment orchestration) and proven Fit-to-Template and GAP analysis
• Should have experience in customizing and implementing Order Management system to support various modules, such as but not limited to, Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same day Delivery functionalities. Experience in Inventory Hub module in MAO.
• Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, Fulfilment Outage, etc.
• Functional: supporting implementations from design through testing, deployment, and stabilization, with the confidence to challenge proposed solutions
• Language: professional working proficiency in English, written and spoken. Spanish is a plus.

• Translate business requirements into documented functional designs and solution specifications
• Evaluate options across standard functionality, configuration, process adjustment, integration, and extension
  
  Ensure end‑to‑end consistency across warehouse management, order management, and surrounding applications

• Contribute to continuous development of the global Manhattan Active template
• Apply design principles, configuration guardrails, and architecture standards
• Support functional change requests, impact…