System Operations Engineer

The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.

• Compliance documentation
• Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
• Service Level Agreement monitoring
• Access & identity monitoring
• Coordinating (but not performing) server and database patches
• Incident troubleshooting
• Small enhancements/configuration changes to software
• Coordinating software management
• Interfacing/Coordinate with multiple areas of the business and IT (
  
  Functional Area
  
  s & Infrastructure)
• Collecting & Processing Demands from Business Users
• Performing Incident & Problem Management
• Performing Change Management Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
• Decommissioning (Retiring) systems
• Coordinating System Archiving
• Coordinating the onboarding of systems from functional areas to the EOC
• Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC
• Communicating system transition results back to the EOC reporting team

• Must be customer oriented
• Must be well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Must have Excellent English speaking, reading & writing skills
• Other languages such as German, Japanese, Mandarin, Spanish a plus
• Must be able to present information effectively
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
• Working knowledge of:
• Pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow)
• Data transformation and modelling using Snowflake and dbt
• Good to have knowledge of data integration tools (Snaplogic)
• Python and SQL (advanced)
• Infrastructure as Code (AWS CDK / Cloud Formation) - pipelines and transformations are deployed as reusable blueprints across environments
• CI/CD (Jenkins, AWS Code Pipeline, AWS Code Build)

• 2+ years working as System Lead or Similar
• Good Understanding of assigned application and system lead support service tasks
• Understanding and experience working with Hardware, software, networking and databases
• Proven work experience in an IT technical support or similar role
• Experience working in a regulated environment is a plus
• Experience working in a multicultural diverse environment

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, ...).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of…