Network Engineer; remote

GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a

GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Network Engineer to join our team.

We are seeking a highly skilled and motivated Network Engineer with a strong background in network infrastructure, system administration, and cloud technologies. The ideal candidate will have deep expertise in routers, switches, and firewalls (Cisco, Meraki, Palo Alto) and a solid understanding of routing, switching concepts, firewall policies, and VPN configurations (site-to-site and client-based). In addition to networking skills, proficiency in Windows Server management is required, with experience in Linux and Office 365/messaging systems being highly desirable.

Cloud experience, particularly with AWS and Azure, is preferred.

• Manage network support and related tasks as directed by the client’s designated lead.
• Provide services focused on network setup, documentation, support, and new site installations.
• Configure and install various network devices and services, including but not limited to:
• Routers, switches, and firewalls.
• Load balancers, VPNs, and QoS configurations.
• Perform network maintenance and system upgrades, including applying service packs, patches, hot fixes, and security configurations.
• Monitor network performance to ensure system availability and reliability.
• Conduct system resource monitoring, trending, and capacity planning.
• Adhere to established configuration and change management policies, ensuring all changes are reviewed, approved, and successfully implemented.
• Collaborate with the company’s security team to select and implement security tools, policies, and procedures.
• Provide technical support for network and system-related issues within strict SLA windows.

• Expertise in networking technologies, including routers, switches, firewalls (Cisco, Meraki, Palo Alto).
• In-depth knowledge of routing, switching, and VPN technologies.
• Understanding of TCP/IP, DNS, DHCP, SMTP, IMAP, POP3, and other communication protocols.
• Proficiency in Windows Server management; experience with Active Directory, MFA, and related systems.
• Knowledge of Azure Active Directory (Entra ) and integration with messaging systems.
• Strong familiarity with ITIL standards and maintaining PCI compliance in network environments.
• Knowledge of ticketing systems with a proven ability to manage and resolve tickets promptly.
• Strong communication and interpersonal skills, with the ability to interact effectively across teams and clients.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Local to Dallas area and available to go onsite to customer locations as needed.

• ITIL training or hands-on experience.
• Experience with monitoring tools for system and network performance.
• Familiarity with patch management processes.
• Experience with Linux systems and Office 365/messaging platforms.
• Cloud experience, with a preference for AWS and Azure environments.

• This position requires a highly proactive individual with the ability to manage multiple priorities effectively. The candidate should demonstrate a commitment to maintaining secure, reliable, and high-performing network systems, while contributing to the team’s overall success.

• Bachelor’s degree or an equivalent combination of education and relevant experience required.

• Remote

Headquartered in Plano, Texas, our services and solutions are designed to align…