Remote Center Team Lead - Government IT Support
Chicago, Cook County, Illinois, 60601, USA
Listed on 2026-10-30
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IT/Tech
Systems Administrator, HelpDesk/Support, IT Project Manager, IT Support
Empower AI is seeking a Knowledge Center Team Lead to supervise Tier I KC agents supporting DoW mission applications. This remote, salaried role requires ownership of real-time performance, escalation handling, and customer‑facing closures.
You will coach analysts, ensure quality, and coordinate with internal resolver groups to drive incident resolution. The successful candidate has 5+ years in enterprise IT service desk leadership, strong Service Now expertise, and a commitment to secure
This is a strong opening to take on the Remote Knowledge Center Team Lead
- Government IT Support role at Empower AI.
As a Remote Knowledge Center Team Lead
- Government IT Support, you will play an important part at Empower AI in United States.
We invite applications for the Remote Knowledge Center Team Lead
- Government IT Support position located in United States.
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