More jobs:
Network Operations BlueCat/Infoblox
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60601, USA
Listed on 2026-10-30
Chicago, Cook County, Illinois, 60601, USA
Listing for:
PCN (PC Network Inc.)
Full Time, Remote/Work from Home
position Listed on 2026-10-30
Job specializations:
-
IT/Tech
Technical Support, Systems Administrator
Job Description & How to Apply Below
- Knowledge of DDI management processes and best practices.
- Five or more years network, systems administration, and DDI Experience.
- Strong communication skills – written and verbal.
- Strong technical documentation skills (Visio, PowerPoint, Excel, etc.).
- Expertise with Linux.
- Expertise with ISC BIND.
- Expertise with ISC DHCP.
- Experience with Active Directory and Microsoft DNS & DHCP.
- Recent and strong background with Blue Cat. Ideally Blue Cat certified.
- Working to strong background with Infoblox and Diamond IP. Ideally Infoblox and/or Diamond IP certified.
- Experience using a centralized ticketing system such as Service Now or Remedy.
- Review change request forms submitted by customers to validate accuracy and identify issues with implementation.
- Collaborate with requestors to refine request forms, when required.
- Test change requests in lab, when required.
- Implement and validate changes in production.
- Compile and execute scripts to automate processes and requests.
- Provide technical information in support of customer service requests.
- Respond, investigate, and troubleshoot monitoring alerts and customer raised incidents.
- Troubleshoot DNS, DHCP, IPAM, and NTP related configuration, service issues, and problems.
- Track changes using PCN MACD methodologies and systems.
- Plan, test in lab, and implement patches and/or upgrades in production for DNS, DHCP, IPAM, and NTP infrastructure.
- Generate monthly customer facing operational reports.
- Train and lead future teammates, when required.
- Make recommendations for process and technical improvements.
- Work closely and effectively with customers, partners, Suppliers, and team members to provide exceptional customer service.
- Participate in on-call rotation, as required.
- Execute evening & weekend changes, as agreed within team.
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