Sr. Meeting Technology Manager - Remote

Location Atlanta, Georgia;
Washington D.C., District of Columbia;
Florida Ridge, Florida;
Georgia Acres, Georgia;
Illinois Park, Illinois;
Indiana Beach, Indiana;
Kentucky;
Minnesota Lake, Minnesota;
North Carolina;
Ohio City, Ohio;
Pennsylvania National Guard Pittsburgh, Pennsylvania;
Tennessee Ridge, Tennessee;
Texas City, Texas

Position Type Full time

At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.

Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

This position is fully remote, with flexibility to work from anywhere in the U.S.

The Senior Meetings Technology Manager oversees the meetings management technology and the build out of registration and attendee management tools for each meeting’s requirements. As the system administrator for meeting related SaaS platforms, this role provides technical support, drives issue resolution, manages relationships with technology providers, and collaborates across internal teams to ensure efficient, related SaaS platforms. On the individual meeting level, this role evaluates meeting requirements, recommends and implements technology solutions, and delivers seamless, engaging user experiences.

With an eye for continuous improvement, this role will also recommend process and feature enhancements to drive efficiencies and improve quality.

• Manage Meetings Management Technology & Platform Support Serve as system administrator for meeting related SaaS tools; ensure accurate configuration; and troubleshoot backend or ‑user experience‑ issues. Manages training, user access, data storage & obfuscation process. Implements meeting technology roadmap, integrations and platform strategy. (15%)
• Registration Websites & Lead Attendee Management Processes Oversee standard templates, attendee data workflows, reporting, system configuration, credit c‑ard processing, and meeting communication processes. (15%)
• Design and Optimize Attendee Experience Build and maintain meeting‑level registration sites and mobile apps. Create on‑brand, intuitive registration pages and attendee touchpoints; ensure clear navigation, strong user flow, and alignment with meeting goals while advising stakeholders on best practices. (50%)
• Manage Supplier & Technology Provider Relationships Partner with technology vendors to support platform needs, resolve issues, elevate enhancements, evaluate new capabilities, and ensure services align with organizational requirements. (10%)
• Drive Innovation, Continuous Improvement & Cross Functional‑Support Research and integrate new meeting technologies; analyze trends and performance metrics; recommend process improvements; and provide high‑quality support to internal partners and travelers across communication channels. leads standardization across business units, mentors others, and partners closely with IT/Security/Procurement. (10%)

• Minimum Degree
  
  Required:
  
  Bachelor's Degree
• Certificate(s) or License(s): CMP Preferred, Cvent Certification (Event Management/Administrator strongly preferred)
• Years of experience: 7 – 10 years in meetings/events technology, registration platforms, or marketing/event operations (e.g., Cvent, Groupize, etc.)
• Bonus:
  Project management or Agile/Scrum familiarity.
• Driver’s License Required

• Knowledge and understanding of GBTA’s Strategic Meetings Management components and maturity index.
• Knowledge and…