Junior Service Desk Analyst - IT Support & Remote
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-11-04
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join our team in Atlanta, Georgia. The role involves assisting CDC personnel with Level 1 IT support requests through Service Now, email, phone, and chat channels, with initial troubleshooting and escalation as needed.
You will document interactions and resolutions in Service Now, support remote troubleshooting, and verify ticket closures to ensure customer satisfaction.
As a Junior Service Desk Analyst - IT Support & Remote Help, you will play an important part at DMI in Atlanta, GA, United States.
The position is based in Atlanta, GA, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 57.500 - 70.278.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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