Manager, IT - AV Collaboration Engineer

The Manager, IT - AV Collaboration Engineer is responsible for the engineering, design, implementation, and continuous improvement of enterprise audiovisual (AV) and unified communications technologies. This role ensures reliable, secure, and consistent collaboration experiences across corporate offices, sales offices, executive spaces, manufacturing locations, and remote work environments. The engineer will own technical standards and solutions for conferencing platforms, room technologies, AV infrastructure, and related collaboration services.

The role partners closely with the Operations Team, Facilities, Network, Security, Infrastructure, business stakeholders, and external vendors to deliver scalable solutions that improve communication, productivity, and employee experience.

• Engineer, deploy, and support enterprise collaboration solutions, including Microsoft Teams Rooms, Crestron, Logitech, and other conferencing technologies.
• Manage room configurations, device provisioning, conferencing policies, platform integrations, and technical standards.
• Develop repeatable engineering patterns and automation that improve deployment consistency, reliability, monitoring, and supportability.
• Evaluate emerging collaboration technologies, lead proofs of concept and pilot programs, and provide recommendations for enterprise adoption.

• Design and implement AV solutions for conference rooms, training rooms, executive spaces, digital signage, and manufacturing environments.
• Engineer solutions using technologies such as Microsoft Teams Rooms, Crestron control systems, Logitech room systems, digital signage platforms, AV-over-IP, audio processing, cameras, microphones, displays, and related infrastructure.
• Create and maintain enterprise AV standards, reference architectures, room designs, bills of materials, deployment guidelines, and engineering documentation.
• Establish lifecycle standards and roadmaps for AV hardware, software, firmware, and room technologies.

• Provide Tier 3 engineering support for complex AV and collaboration incidents and problems.
• Lead root-cause analysis for recurring or high-impact issues and implement permanent corrective actions.
• Guide managed service and support partners in troubleshooting audio, video, networking, device, and conferencing issues.
• Define and improve monitoring, health reporting, performance metrics, and operational processes for the AV environment.
• Maintain accurate asset, configuration, and lifecycle information for deployed AV technologies.

• Develop technical designs, solution options, project estimates, and pitch decks for collaboration and AV initiatives.
• Lead the technical delivery of AV work streams for office renovations, new sites, conference‑room deployments, and technology refreshes.
• Coordinate with Facilities, Construction, Network, Security, Infrastructure, and vendor teams to ensure solutions meet enterprise standards and technical requirements.
• Develop business cases and funding requests for future collaboration initiatives and lifecycle investments.
• Validate solution designs, oversee implementation and commissioning, and ensure appropriate testing and operational handoff.

• Provide technical direction to AV integrators, hardware manufacturers, managed service providers, and other technology partners.
• Review vendor designs, statements of work, and technical proposals for alignment with enterprise standards and architecture.
• Coordinate equipment procurement, maintenance, licensing, warranties, and support requirements.
• Hold partners accountable for technical quality, documentation, and successful delivery.