Software Support Team Lead; Fully Remote

• You will lead and inspire a team of Software Support Engineers, helping them grow and deliver outstanding support.
• You will balance day-to-day delivery with continuous improvement, working alongside the Head of Product Support and Support Operations Manager.

• Manage workloads, team coverage, and onboarding for new hires while serving as an escalation point for critical issues.
• Monitor support queues and key metrics, identifying operational improvements across processes, tooling, and training.
• Contribute to documentation, knowledge sharing, and team training to elevate support quality.

• Hands‑on experience with support platforms like JSM or Zendesk, and Atlassian products such as Jira and Confluence.
• Strong communication skills and proven experience leading or managing a support team.

The Adaptavist Group is a global family of companies with a common goal of helping businesses be better through teamwork, technology, and processes. They deliver enterprise software and services across ecosystems like Atlassian, AWS, Slack, Git Lab, , and Aha!, with a remote‑first culture and a focus on diversity.