Remote Service Desk Manager - ITIL & SLA Leader
Chicago, Cook County, Illinois, 60601, USA
Listed on 2026-11-07
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IT/Tech
IT Support, Systems Administrator, IT Project Manager, HelpDesk/Support
Maximus is seeking a Service Desk Manager to lead a remote IT support team for its contact center. You will oversee ticketing, ensure access control during onboarding and seasonal hiring, and coordinate with related desks to resolve outages and maintain service levels.
Requirements include a Bachelor's in a relevant field and ITIL 4 Foundation or HDI certification, plus experience with Service Now, Jira Service Management, and Azure AD.
As a Remote Service Desk Manager - ITIL & SLA Leader, you will play an important part at Maximus in United States.
This posting is for the Remote Service Desk Manager - ITIL & SLA Leader role at Maximus, based in United States.
We are looking to fill the Remote Service Desk Manager - ITIL & SLA Leader position at Maximus in United States.
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