Systems Engineer; IT Services

Boston, MA, United States;
Chicago, IL, United States

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns.

Position Overview

The Information Technology (ITS) team at CRA is currently a Global team of 40 professionals dedicated to enhancing, maintaining, and developing the firm's technology infrastructure and security. The team is comprised of four functions:
Service Delivery & Telecom, Enterprise Application Solutions, Infrastructure, Networking and Cloud Services and Security. Information Technology staff are based in the Boston, Chicago, London, Munich, New York, Oakland, and Washington, DC offices. Mainly a Microsoft house, CRA is looking to maximize the performance of our on-premise systems and hybrid infrastructure, meaning experience with cloud technologies is essential for this role.

The Systems Engineer is a broad and varied role which provides a fantastic opportunity to develop existing skillsets and get hands‑on experience with new technologies in a fast‑paced production environment. Typical Systems Engineer responsibilities include:

• Install/configure, operate, maintain and troubleshoot systems hardware and software in a Global Windows server environment;
• Install/configure, operate, maintain and troubleshoot Windows Servers;
• Install/configure, operate, maintain and troubleshoot VMware vSphere, vCenter, and ESXi;
• Provide Level 2 support to the Service Delivery team;
• Active Directory and Entra Administration, Group Policy & RBAC;
• Rotate off‑hours on‑call support;
• Complete fast‑paced and high‑volume work order requests.

Desired Qualifications

• Bachelor's degree (Master's preferred);
• 3 + years of significant experience working within a hybrid on premises/cloud environment;
• MCSA preferred;
• Solid working knowledge of Azure is essential with minimum AZ900 Azure Fundamentals qualification;
• Ability to build a well‑documented and robust Power Shell script from the ground up;
• Proficient with core technologies:
  Office 365, Windows Server, Active Directory, Group Policy, RBAC;
• Experience working in a geographically disperse cross‑functional team;
• Experience with VMware vSphere/VCF.

Career Growth and Benefits

• CRA’s robust skills development programs , encompassing both formal and informal programs, encourage you to thrive as an individual and team member. Beginning with research and analysis skill building, training continues with technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.
• We offer a comprehensive total rewards program including a superior benefits package,
  wellness programming to support physical, mental, emotional and financial well‑being, and in‑house immigration support for foreign nationals and international business travelers.

Work Location Flexibility

CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically.…