Remote IT Service Desk Lead | ITIL & SLA Champion
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IT/Tech
IT Support, Systems Administrator, IT Project Manager, HelpDesk/Support
Job Description & How to Apply Below
Talantir is seeking a Service Desk Manager to lead a team of Analysts and IT support staff across locations, driving ITIL-aligned service delivery, incident management, and continuous improvement. You will mentor, coordinate with IT leadership, and ensure high-quality user experiences.
The role is remote with preference for Chicagoland candidates and requires night/weekend coverage across US time zones. You will oversee SLAs, KPIs, ticketing, and knowledge management while guiding junior staff.
The Remote IT Service Desk Lead | ITIL & SLA Champion role at Green Thumb Industries is now open for applications in Chicago, IL, United States.
For the Remote IT Service Desk Lead | ITIL & SLA Champion position at Green Thumb Industries, we are reviewing applications now.
Step into the Remote IT Service Desk Lead | ITIL & SLA Champion role at Green Thumb Industries in Chicago, IL, United States and grow with us.
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