Project Manager, Change Management, IT Project Manager

PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. We are integrated and resold by some of the world’s leading business communications vendors, as well as major payment service providers.

We are currently looking for a Project Manager to join our US team.

As a Customer Change Project Manager, you will own the delivery of customer-driven changes across PCI Pal's customer base. Working closely with customers and cross-functional teams, you will ensure enhancements and service modifications are delivered on time and with minimal disruption. This is a highly visible role that combines project leadership, stakeholder management, and technical coordination to help customers maximize the value of their PCI Pal solutions.

• Managing customer change orders from request through successful delivery
• Defining scope, timelines, and delivery plans for customer enhancements, integrations, and service modifications
• Coordinating cross-functional teams to ensure changes are delivered on time and within scope
• Tracking progress and reporting status through Salesforce, Jira, and other delivery tools
• Acting as the primary customer contact throughout the change lifecycle
• Facilitating customer and internal stakeholder meetings to drive decisions and remove blockers
• Managing risks, dependencies, and expectations across multiple concurrent change requests
• Ensuring all change requirements, technical considerations, and delivery activities are clearly documented
• Supporting process improvements to enhance the efficiency and quality of change delivery

• Proven experience managing projects in fast-paced environments
• Strong communication skills—clear, authentic, and confident
• Ability to perform under pressure and deliver high-quality outcomes
• Passion for project management, ideally with PMP or similar certification (or interest in pursuing one)
• Familiarity with telephony technologies (e.g., cloud contact centers, carriers)
• Willingness to learn PCI Pal’s technical platforms (training provided)
• Bonus:
  Experience with SaaS, telecom software, or compliance solutions
• Bonus:
  Understanding of PCI compliance and standards like ISO 27001 (training provided)

• 25 days PTO
• Medical, dental and optical insurance cover
• An exciting and flexible working environment surrounded by friendly and committed co-workers
• “Work from anywhere” 2 weeks per year policy
• Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
• Training and development opportunities
• Ad-hoc team events, incentives and competitions

If you have any questions or want to find out more, we’d love to hear from you.

Please contact the Recruitment Team at