Remote Product Support & User Insight Specialist
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IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Illinois Legal Aid Online (ILAO) is a fully remote organization with periodic in-person meetings. The Product Support Specialist will be the first point of contact for end users, manage Zendesk, triage requests, and escalate issues as needed.
The role also includes gathering user feedback, updating documentation, and creating knowledge base content to support staff and clients. A bachelor’s degree and strong communication skills are required, with a focus on accessibility and usability.
Consider building your career as a Remote Product Support & User Insight Specialist at Illinois Legal Aid Online.
This role, Remote Product Support & User Insight Specialist at Illinois Legal Aid Online, could be your next move.
Are you ready to take on the Remote Product Support & User Insight Specialist role at Illinois Legal Aid Online?
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