Senior Technical Claims Specialist, Construction Complex

Senior Technical Claims Specialist – Construction Complex

Senior Technical Claims Specialist determines coverage, investigates complex and highly complex commercial casualty claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and resolves the claim. Demonstrates a high level of expertise and sound judgment in complex matters; may act as a subject matter expert. The role is within the Construction Vertical, handling bodily injury and discreet property damage claims.

The role does not handle Construction Defect losses.

There is a strong preference for candidates to live within a 50‑mile radius of one of the listed hub offices (Boston, MA;
Westborough, MA;
Plano, TX;
Suwanee, GA; Indianapolis, IN; Hoffman Estates, IL; Lake Oswego, OR; Las Vegas, NV; Chandler, AZ; or Weatogue, CT). This policy is subject to change. Remote candidates will be considered if they do not live within 50‑miles of one of these offices.

• As the claim’s owner, determine coverage, investigate the claim, determine liability, set and adjust reserves, evaluate the claim, negotiate a settlement, authorize and pay the claim; may deny claims.
• Review lawsuit documentation and supporting documents, claims file, investigation, etc., and establish actions to resolve lawsuit.
• Determine loss coverage, amounts owed, discovery plans, setting reserves and negotiations.
• Establish appropriate working team (Home Office Legal, Defense Counsel, and Home Office Claims) based on allegations established in suit.
• Manage the practices and billing activities of outside counsel.
• Ensure security of financial processing of claims and security of information contained in claims files.
• Train and mentor staff as appropriate; manage relationships and act as liaison with various business partners (e.g., Underwriting, Reinsurance).
• Stay abreast of existing and proposed legislation, court decisions, trends, and experience pertaining to specialty coverage issues.
• Analyze the impact on claims policies and procedures; advise Claims.
• Manage appropriate actions where required.
• Participate in special projects.

• Bachelor’s degree and 5 to 7 years of claims adjusting experience.
• Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation, and the insurance legal and regulatory environment.
• Intermediate to advanced customer focus, problem solving, communication, gaining support, teamwork, and adaptability; proven ability to work independently, achieve results, and execute thoroughly.
• Construction Liability or Commercial General Liability claims experience preferred.

The salary range for this role is $82,000 – $157,000 per year. The range reflects differing factors such as skills, experience, education, certifications, and location, and may include commission and/or bonus components.

Liberty Mutual is an equal opportunity employer. We do not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. We welcome applicants from all backgrounds.

Fair Chance Notices:

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Not applicable

Full‑time

Customer Service

Insurance