Complex Director - Auto and General Liability Claims

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Director - Auto and General Liability Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.

Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever‑evolving legal and regulatory environment.

The Complex Director within the Lexington and AIG Programs team is responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.

Key Responsibilities include:

analyzing coverage; evaluating liability and damages, establishing accurate reserves throughout the life of the file; maintaining and managing a diary system to efficiently manage and resolve cases; communicating file updates and reserves to the broker, insured, and underwriter when appropriate; attending mediations to resolve cases; participating in round tables to discuss reserves and strategy, efficiently manage and resolve assigned claim inventory; and effectively managing the litigation process and defense counsel to ensure timely and cost‑effective outcomes.

Property and casualty licenses required and must be obtained within 3 months of hire.

• 7+ years of general and auto liability claim experience.
• Bachelor’s Degree or equivalent work experience.
• Experience resolving moderate to high severity injury claims.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision‑making skills, including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In‑depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Experience handling self‑insured retentions, surplus lines coverages, and partnering with MGAs is a plus.
• Multi‑state adjuster licenses a plus.

Ready to accelerate your career? We would love to hear from you.

For positions based in New Jersey, the base salary range is $90,000‑$113,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2025 Benefits Summary.

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At AIG, we value in‑person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

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