Complex Director - Auto and General Liability Claims

Complex Director - Auto and General Liability Claims

Join to apply for the Complex Director - Auto and General Liability Claims role at AIG
. At AIG, we are reimagining the way we help customers manage risk. Join us as a Complex Director - Auto and General Liability Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

The Complex Director within the Lexington and AIG Programs team is responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.

• Analyze coverage
• Evaluate liability and damages, and establish accurate reserves throughout the life of the file
• Maintain and manage a diary system to efficiently manage and resolve cases
• Communicate file updates and reserves to the broker, insured, and underwriter when appropriate
• Attend mediations to resolve cases
• Participate in round tables to discuss reserves and strategy, efficiently manage and resolve assigned claim inventory
• Effectively manage the litigation process and defense counsel to ensure timely and cost‑effective outcomes

• 7+ years of general and auto liability claim experience
• Bachelor’s Degree or equivalent work experience
• Experience resolving moderate to high severity injury claims
• Excellent interpersonal and organizational skills and ability to handle multiple tasks while managing competing priorities
• Willingness to work independently and as part of a team
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment
• Effective decision‑making skills, including the ability to recognize, analyze, and improve claims performance against standards and goals
• In‑depth knowledge of claim handling procedures, claims performance strategies, and claim best practices
• Experience handling self‑insured retentions, surplus lines coverages, and partnering with MGAs (plus)
• Multi‑state adjuster licenses (plus)

For positions based in New Jersey, the base salary range is $90,000–$113,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here:
2025 Benefits Summary
.

Ready to accelerate your career? We would love to hear from you.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to