Lead Claims Specialist - Major Case Commercial Auto Bodily Injury

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Role specifics:
Jurisdictions open to any. Licenses: TX FL NY HI RI and reciprocals (must be willing to obtain all licenses within specified timeframe).

Location:

This role is eligible for fully remote work.

• Independently conducts detailed analysis vital to investigating claims exposure and recommend appropriate settlement strategies and action plans.
• Create reservation of rights, coverage denial letters, negotiate and resolve settlements directly with involved parties.
• Interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside specialists.
• Handle claims consistent with clients’ and corporate policies, procedures in accordance with any statutory, regulatory and ethical requirements within specialized niche/industry.
• Document and communicate claim activity timely and efficiently and in a manner which supports the outcome of the claim file.
• Coach, mentor and may supervise lower level adjusters.

• Claims Background: Major Case Commercial Auto BI
• Jurisdictional
  
  Experience:
  
  Open
• Active Adjusters' licenses: TX, FL multiple preferred

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex MCU Commercial Auto BI claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients.

• High school diploma.
• 7 or more years related claims experience and proven track record to handle complex claims issues at a senior adjuster level.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

• Bachelor's Degree.
• 10+ years of prior experience adjusting claims in applicable specialty area.
• Experience in claims as well as the insurance legal and regulatory environment.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(K) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include:

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more.

We value inclusion and diversity. to review our U.S. Eligibility Requirements.

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