Claims Support Associate

Join to apply for the Claims Support Associate role at Reserv
.

About Reserv
Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

About the role
We are seeking a highly organized and detail‑oriented Claims Support Associate. The successful candidate will support a team of multi‑line adjusters with responsibilities that support claim resolution. Tasks include setting up claim files, data entry, financial transaction support, document review/upload, and managing incoming call volume. The ideal candidate is willing to continuously improve the support function, build and document new processes, consistently look for ways to streamline this function, and collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements.

• Hourly, overtime‑eligible role.

Who you are

• Highly motivated and growth‑oriented. You’re excited by the prospect of building a tech‑driven claims organization.
• Passionate claims support professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
• Curious. You want to know the whole story so you can make the right decisions early and act them to a prompt resolution.
• Anti‑status‑quo. You don’t just wish things were done differently, you act on it.
• Communicative. (we’d love to know what this means to you)
• And we did mention you have a sense of humor. Claims are hard enough as it is.

What we need

• Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information.
• Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need.
• Manage incoming mail (electronic, physical, and fax) and upload to the correct claim.
• Prepare standard form letters and claim closing documents.
• Strong with time management and prioritization to manage multiple types of tasks and SLAs.
• Enjoy working with and learning new technologies to improve processes and maximize efficiency.

Requirements

• High school degree or GED required.
• Minimum of 2 years of experience working in a support or administrative capacity for an insurance risk organization or compliance organization, such as claims support experience, policy admin support, or compliance database management.
• Excellent verbal and written communication skills, and a strong attention to detail.
• Superior organizational skills and the ability to prioritize the workload.
• Working knowledge of personal computer required, including Google Docs, Sheets, and other mainframe applications as necessary.

Benefits

• Generous health‑insurance package with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy.
• Work from anywhere to facilitate your work‑life balance.
• Apple laptop, large second monitor, and other quality‑of‑life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!