Commercial Insurance Senior Account Manager - Transportation; Remote Option

Commercial Insurance Senior Account Manager - Transportation (Remote Option)

Join to apply for the Commercial Insurance Senior Account Manager - Transportation (Remote Option) role at Insurance Office of America
.

Position:
Senior Account Manager – Commercial Lines – Transportation (Middle Market)

Fully Remote:
Applicants in Eastern, Central, and Mountain Time Zones.
Supporting:
Elgin, IL.
Book Focus:
Transportation (Middle Market).

Requirement: active property & casualty license, ability to work Central Time Zone office hours.

Remote work policy:
In accordance with company policy, individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity as business needs arise. A dedicated, distraction‑free workspace is required. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. For branch locations, visit

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action*$ on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Champion IOA values:
  Demonstrate integrity and leadership.

• 7+ years of account management experience, or 10+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation (CIS, TRIP or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook涉, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

75,000.00 –  annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.