Commercial Insurance Senior Account Manager - Transportation; Remote Option

Commercial Insurance Senior Account Manager – Transportation (Remote Option)

Join us as a Senior Account Manager – Commercial Lines at Insurance Office of America
.

Fully Remote: Applicants in Eastern, Central, and Mountain Time Zones. Remote work may require onsite presence within 50 miles of a branch. Dedicated, distraction-free workspace required.

Support: Elgin, IL |
Book Focus: Transportation (Middle Market)

Requirements: Active property & casualty license, ability to work Central Time Zone office hours.

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, ensure no errors or omissions. Serve as a subject matter expert for the account management team.

• Maintain high technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, present proposals.
• Monitor reports and take action on delinquent accounts, collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, anticipate needs, respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership, champion IOA values.

• 7+ years of account management experience, or 10+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty license; professional designation (CIS, TRIP, or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

The expected pay range for this position is $75,000.00 – $ annually, depending on experience and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level: Mid‑Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Insurance