LTD Claims Analyst - WBI - Remote

About the role

Symetra has an exciting opportunity to join our team as a Long-Term Disability Claims Analyst.

• Evaluate new and ongoing LTD claims promptly and accurately.
• Analyze medical, vocational, and financial information against policy terms and procedural guidelines.
• Apply contract language and procedural guidelines to claim decisions.
• Document claim decisions thoroughly in the system.
• Communicate effectively with internal and external stakeholders.
• Build and maintain claim management plans for optimal outcomes.
• Identify and support settlement opportunities as applicable.
• Collaborate with internal resources (e.g., Actuaries, CPAs, Medical Clinicians) to support claim adjudication.
• Ensure compliance with ERISA, HIPAA, Fair Claim Settlement Practices Acts, and other statutory regulations.
• Deliver empathetic, customer-first service throughout all interactions.
• Foster a collaborative and professional team environment.

Here’s what some of our employees have to say about why they work at Symetra:

“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.”

- Lilly H., Claims Team Lead

“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Check out our Symetra Benefits Overview for more details

Compensation

Salary Range: $54,600 – $91,000 plus eligibility for annual bonus program

• High School Diploma required; college degree preferred.
• 3+ years of LTD claims experience required.
• Experience with LTD Claim settlement efforts is a plus.
• Solid understanding of disability claim processes, medical terminology, and legal/regulatory frameworks.
• Proven analytical, negotiation, and conflict management skills.
• Strong judgment, attention to detail, and a commitment to compassionate service.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in the Microsoft Office Suite.
• Experience with Fineos a plus.
• Pursuing a NY Independent Adjuster license or industry designations (e.g., FLMI, CPDM) is a plus.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We are building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design…