GL Claims Specialist-Remote

About Us

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective is looking for a GL Claims Specialist for this fully remote position to handle claims throughout Selective's footprint. It is preferred that the ideal candidate have experience handling GL claims for the Western jurisdictions.

The purpose of this position is to provide direct handling of the company's non-litigated and lower-level litigated general liability claims. Responsibilities of this position include basic coverage analysis, investigation, evaluation, negotiation and disposition of assigned claims. The individual in this position will also ensure claims are processed within company policies, procedures, and with the individual's prescribed authority with exceptional standards of performance.

All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Investigate coverage and liability of claims through telephone, automated correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses, and others having pertinent information. Issue applicable coverage letters.
• Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations when necessary.
• Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution.
• Evaluate, negotiate, and resolve claims within delegated authority. Handle general liability and auto liability files from start to finish. Assign appropriate counsel if needed to defend a claim.
• Update claims system on a continual basis to accurately reflect status of each assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability".
• Receive and approve expenses incurred to investigate, process, and handle a claim.
• Close claim by issuing check or denial and securing appropriate releases. Prepare check requisitions for all loss and expense payments.
• Explore contribution on all claims assigned.
• Prepare for and participate in claims review and settlement conferences.
• Analyze information, including depositions, expert reports, attorney evaluations, and medical reports, gained from discovery during litigation in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations.

Knowledge and Requirements

• Effective verbal and written communication skills:
  Must demonstrate excellent communication skills through previous roles or certifications in communication.
• Strong time management and organizational skills:
  Proven ability to manage multiple claims simultaneously with documented success in meeting deadlines.
• Negotiation and claim disposition skills with proven problem-solving ability:
  Must have a track record of successful negotiations and claim resolutions, supported by specific examples or metrics.
• Strong judgment and decision-making skills:
  Demonstrated ability to make sound decisions in high-pressure situations, with examples of past decisions and their outcomes.
• Self-starter with ability to work independently:
  Must have experience working remotely or independently, with minimal supervision.
• Moderate proficiency with standard business-related software:
  Proficiency in claims management and business software (e.g., Microsoft Office Suite) is required.

• College degree preferred: A degree in Business, Insurance, Risk Management, or a related field is highly preferred.
• Minimum of 3 years of prior Commercial General Liability claims experience with a primary insurance carrier:
  Experience must include handling a significant volume of claims independently.
• Experience handling GL Claims in the Western jurisdictions, preferred.
• Strong knowledge of insurance policies, procedures, and regulations.
• Must demonstrate…