Commercial Lines Account Manager - Producer Operations Team; Fully Remote

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Insurance Office of America is seeking a dedicated Account Manager to support new producers during their first 3‑6 months and provide assistance to other IOA account teams. This fully remote role targets a book of business that includes General, Contractor, Professional Liability, and Real Estate (required).

Employee will manage an assigned book of business, ensuring account retention and supporting new business, while coordinating day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Remote work may require occasional on‑site presence if residing within a 50‑mile radius of a branch location, in accordance with company policy. A dedicated, distraction‑free workspace is required for optimal productivity.

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable reports and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership in championing IOA values.

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salary with bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

Salary Range: $70,000 to $90,000 per year, depending on experience and location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.