Travel Property Adjuster - Field Estimating - Remote; or Mountain Time Zone

Allstate provides protection for families and belongings. This description outlines the Field Property Adjuster role, responsibilities, qualifications, and related information.

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our drive has kept us a step ahead of customers' evolving needs. From advocating for seat belts and safety standards to leadership in pricing, telematics, device and identity protection.

A day in the life of a Field Property Adjuster, and what it takes to do the job!

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims countrywide, leveraging platforms and software such as Xactimate and Claims

X Video Collaboration.

Candidates who live in Central or Mountain Time Zones preferred

You're provided with comprehensive training:

• The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring; you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - you'll use phone, emails and video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. You will incorporate tactics in handling challenging and complex situations.
• The Problem Solver - you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You will accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

• Training will be Monday - Friday; approximately 2 weeks of training in Wheeling, IL.
• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.

• After training, Remote/Travel: 10 days on (include travel), 4 days off. Workdays range from 8 to 12 hours.

• This field position requires up to 90% travel out of town.
• Valid driver's license.
• Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
• Must reside within 50 miles or one hour of an international airport.

• 2+ years of experience preparing property estimates.
• Prior experience as a Property Adjuster.
• Proficiency with estimating software, such as Xactimate.
• Strong commitment to delivering exceptional customer service.
• Ability to work independently while managing multiple priorities.
• Proactive problem solving skills with a positive, solution-oriented mindset.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Clear, professional written and verbal communication skills.

• As a condition of employment, the office/area will require obtaining an adjuster and/or an appraiser license, which includes passing an additional background check. If applicable, you will be required to…