Customer Care Representative - Personal Lines

Location: New York

Customer Care Representative - Personal Lines page is loaded## Customer Care Representative - Personal Lines remote type:
Remote locations:
Remote - New Yorktime type:
Full time posted on:
Posted Yesterday job requisition :
JR104010

The
** Customer Care Representative
** answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail.  Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.
*** This role has an anticipated start date of March 2026.
***** Your Impact:
*** Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.
* Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
* Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)
* Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.
* Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).
* Audits insurance applications for accuracy and enters new insured on computerized system.  Audits new business pending files by date, following up with carriers if policy is not received timely.
** Successful Candidates Will Have:
*** High school diploma or general education degree (GED).
* 2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
* Demonstrated proficiency with computers including MS Outlook, Word, Excel.
* NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire.

One
80 Intermediaries is a privately held firm with offices throughout the US and Canada.  As a leading insurance wholesaler and program manager, One
80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business.  In 2024, One
80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One
80 Intermediaries earned the Great Place To Work Certification for the second consecutive year.
** Pay Range:**$21.00 - $23.00 Hourly
* The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
* One
80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One
80 Intermediaries by visiting our careers page: .Personal information submitted by California applicants in response to a job posting is subject to One
80's  .remote type:
On-Site locations:
8 Locations time type:
Full time posted on:
Posted 8 Days Ago One
80 Intermediaries offers market leading access to major insurance markets in the US, UK, Canada and Asia, as well as exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage.  One
80 serves commercial companies, non-profits, public entities, associations, unions and private individual risks; and has offices in 55 locations throughout the US and Canada.
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