Claims Services Manager

Remote
1100 N Arlington Heights Rd
Itasca, IL 60143, USA

• Pay or shift range: $91,000 USD to $115,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Our benefits include medical, dental, vision, Rx, 401(k), life and AD&D, short-term and long-term disability, and more. Please visit our website for more information.

The Claims Services Manager provides day-to-day claims administration assistance, customer service, dispute resolution, and general claims consultation services to all assigned captive clients.

ESSENTIAL

EDUCATION AND EXPERIENCE:

Bachelor's Degree or equivalency in a related discipline and at least seven (7) years of experience in Casualty claims handling and/or claims customer service. Construction claims experience preferred.

SKILLS/COMPETENCIES REQUIREMENTS:

• Strong team attitude.
• Works well independently and in a team environment.
• Interpersonal skills.
• Business acumen.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office, especially using Excel and Word, and other on-line computer systems.
• Utilize PowerPoint to effectively communicate ideas.
• Comfortable giving presentations to audiences of all sizes.
• Organization, planning and prioritization skills.
• Strong analytical, problem solving and judgment skills.
• Commitment to company values.
• Willingness and ability to travel as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor the claims handling on specific large, serious, or sensitive (“hot”) claims.
• Act as liaison between the client, the broker and claims administrator on any claim matter.
• Work closely with captive members to help reduce reserves and expenses.
• Use available claims data to identify claims service performance and captive claim trends.
• Coordinate and participate in claim review meetings for all clients.
• Partner with Risk Control to create successful and useful captive workshops.
• Create and generate claims reports on an as needed or as requested basis.
• New member onboarding to ensure understanding of the claims processes and claims team.
• Analyze the service requirements of each individual captive member and work with the claims administrator to achieve compliance.
• Participate in department initiatives and projects with a lead role when appropriate.
• Provide service partner training when necessary.

PRIORITIES: Customer service, Member, broker and service partner Relationships, Claims process improvement.

TRAVEL:Required, both domestically and internationally for this position. This includes compliance with all the requirements of the localities and destinations, as well as transportation carrier requirements.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.