Claims Specialist - Sharing Economy - Remote

Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work ® Award for our employee-first focus and our steadfast commitment to diversity, equity and inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

S&S Transportation & Sharing Economy is looking for a Claims Specialist who enjoys being a key part of a dynamic team. In this role, you will provide expert oversight of Bodily Injury (BI), Auto Physical Damage (APD), Medical Payments (MP), and Personal Injury Protection (PIP) claims managed by Third-Party Administrators (TPAs); specifically arising from rideshare-related incidents.

• TPA Oversight:
  Provide technical supervision and guidance for BI and PIP claims handled by TPAs, ensuring adherence to program standards and best practices.
• Claims Management:
  Apply advanced knowledge to oversee rideshare claims, including coverage analysis, litigation management, and fraud awareness.
• Technical Excellence:
  Drive optimal claim outcomes by controlling indemnity, expense, and litigation costs through timely reserving, trial preparation, and resolution strategies.
• Auditing:
  Conduct regular audits of TPA-managed claims to ensure accuracy, timeliness, and compliance with established procedures.
• Data Analysis:
  Review claims data, reserve adequacy, and performance metrics to identify trends and recommend process improvements.
• Industry Awareness:
  Stay informed on evolving rideshare regulations, policy changes, and litigation developments.
• Additional Duties:
  Ability to work independently in a remote environment while maintaining strong accountability and ownership of results. Perform other related tasks as assigned.
• Stakeholder
  
  Collaboration:
  
  Partner with internal/external teams, TPAs, defense counsel to support program objectives and drive consistent outcomes.

• Experience:
  
  Minimum of three years in handling Auto Physical Damage, Bodily Injury, PIP, Med Pay, and Uninsured/Underinsured Motorist. Direct experience in rideshare claims preferred.
• Expertise:
  In-depth knowledge of BI and PIP claim procedures and property damage exposures related to rideshare incidents.
• Education:
  
  College degree preferred; insurance-related courses or designation are a plus.
• Licensing:
  Ability to obtain and maintain required state licenses.
• Communication:
  Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office suite.
• Travel:
  Occasional travel may be required.
• Risk Transfer:
  Understanding of claims policy language and coverage necessary to evaluate risk transfer with PAP carriers.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities,…