Entry Level Claims Examiner

Entry Level Claims Examiner

Location:

Travel Guard team within a 150-mile radius of Stevens Point, WI

Job

Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

We’re seeking empathetic
, dependable
, detail-oriented
, and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem — we’ll provide all the training you need to succeed.

• Provide exceptional customer support to claimants throughout the claims process
• Spend 50-75% of your time conversing with stakeholders to ensure claims are efficiently brought to a final resolution within 15-25 days
• Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plans for timely claim resolutions
• Communicate with claimants using empathy to gather necessary documentation
• Apply policy guidelines to determine coverage and claim validity
• Maintain detailed claim records within the internal claims systems
• Comply with all statutory and regulatory requirements in all applicable jurisdictions

• 1-2 years of customer service experience
• Be eager to learn new skills within the claims and insurance industry
• Excellent written and verbal communication skills
• An eye for detail, supporting thorough investigations and precise documentation
• A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment
• Live within 150 miles of Stevens Point, WI and willing to commute into the office 2-3 days per month

We value optimism, caring, togetherness, results-orientation, and forward-thinking. We have more than 3000 employees worldwide and share a global purpose to look after travellers at every step of their journey.

Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self t be you – because that’s exactly who we’re looking for.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence.

Nearest Major Market:
Wausau