Senior Claims Analyst

Company Overview

Crum & Forster (C&F) provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F has a financial strength rating of "A+" (Superior) by AM Best and a superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States.

The company is increasingly recognized as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work Award for our employee-first focus and our commitment to diversity, equity and inclusion. C&F is part of Fairfax Financial Holdings, a global organization. For more information about Crum & Forster, please visit our website:

Job Description

The Senior Claims Analyst is responsible for handling medical-only Workers’ Compensation claims to ensure timely and accurate processing and superior customer service. The Senior Analyst is accountable for the accurate determination of the proper amount due to the insured or claimant within assigned authority limits and for compliance with company policies and procedures. A strong preference is given to candidates based in the Milwaukee, WI area, but remote work is possible.

• Verify, identify coverage, compensability issues and conduct limited investigations.
• Identify subrogation, second injury fund and fraud situations and develop information to pursue.
• Conduct timely initial and ongoing contacts and investigations based on best practices guidelines.
• Maintain proper file on all activities and issues.
• Obtain medical records relating to the claim.
• Review claim for necessity and relatedness.
• Provide case management to files with ongoing treatment using authorized outside resources where needed.
• Prepare and submit appropriate state and agency forms timely.
• Assist with account coordination and claims reviews.
• Timely process bills and other benefit payments.
• Work closely and communicate regularly with Underwriting, Risk Engineering, and Account Executives.
• Address questions, concerns and issues from outside parties: insureds, agents, state agencies, injured employees, attorneys.
• Provide superior customer service to agents, insureds and others during the claims handling process.
• Consult with manager or director of claims to obtain authority for activities and settlements that exceed assigned authority when appropriate.
• Document all significant activities and contacts in the claims file, in accordance with established best practices, company claims handling procedures and applicable state regulations.
• Obtain non-resident adjuster licenses for mandatory states.
• Take continuing education courses to maintain license.

• High school diploma and 6+ years of relevant experience required.
• College degree is preferred but may be waived based on prior claim or business experience.
• Excellent written and verbal communication skills.
• General knowledge of insurance and/or claims is a plus.
• Strong working knowledge of the Microsoft Office suite and ability to learn new programs.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that support physical, mental and financial wellbeing
• Career development opportunities, including tuition reimbursement, certifications and professional training
• A dynamic, ambitious, fun and exciting work environment
• Volunteer opportunities and an employee-driven corporate giving program

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require special accommodations, please let us know.

California Residents Only: Information collected and processed as part of your career profile and any job applications you submit are subject to our privacy notices and policies. For more information, visit

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location and are regularly reviewed. The annualized base pay for the advertised position ranges from a minimum of $36,000 to a maximum of $67,800, with actual compensation determined by factors including market pay, responsibilities, skills, and performance.

You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.