Workers' Claims Adjuster II

Position

Contra Costa County is seeking two (2) Workers' Compensation Claims Adjuster II to join our Risk Management team. The County Workers’ Compensation Program is unique as it is not only self‑insured, but also self‑administers the claims and provision of benefits to industrially injured employees of the County. Where other public agencies rely on third‑party administrators to administer their claims, the County believes our self‑administered approach prioritizes the quality of service to our internal departments and their injured employees.

The Workers’ Compensation Claims Adjuster II may report to the Senior Workers' Compensation Claims Adjuster or the Workers' Compensation Claims Supervisor.

We strive to provide a workplace that is inclusive of all people, cultures, and backgrounds. At Contra Costa County, we see every day as a chance to create a positive impact on the individuals we serve. We lead through our values, integrity, community, and our employees are dedicated and provide excellent service.

The Workers’ Compensation Unit is a small and dedicated unit within the Risk Management team. Each team member has a unique opportunity to support each other, make an immediate impact on the program, and to share their experience and knowledge with the rest of the team. Our Adjusters work on a wide variety of claims which ensures you are always learning something new and continuing to grow in your skillset and career path.

• An effective communicator who possesses strong verbal, written, and listening skills.
• Productive under pressure, while maintaining deadlines and administering timely Workers’ Compensation benefits.
• Capable of maintaining working relationships with multiple parties including claimants, employer contacts, medical providers, and legal counsel.
• Able to apply technical knowledge and accurately make mathematical calculations.
• Able to interpret and use Workers’ Compensation rules and regulations.

• Investigating compensability of on‑the‑job injury claims filed by County employees.
• Administering timely Workers’ Compensation benefits, including provision of medical treatment, temporary disability benefits, permanent disability benefits, and Supplemental Job Displacement Benefits.
• Working closely with legal counsel for case development and claim resolution.
• Negotiating and settling claims by stipulations and compromise and release.
• Reviewing and documenting diaries, reserves, and pertinent claim materials in a timely manner.
• Maintaining timely reporting with the excess insurance carrier, when appropriate.

• You will be part of a dynamic team.
• We offer a hybrid remote work schedule.
• You will have access to a generous benefits package including retirement, health plan options, and other benefits listed here:
  Employee Benefits | Contra Costa County, CA Official Website.

• You will work in a fast‑paced environment.
• You will be expected to manage multiple assignments with competing deadlines.
• You may interact with clients that are upset and/or confused.

Please view the job description here.

Possession of a valid California Motor Vehicle Operator's License. Out‑of‑state Motor Vehicle Operator's License may be accepted during the application process.

The incumbent must be a current "certified claims adjuster" in the state of California pursuant to Title 10 of CCR 2592, or possess the self‑insurance certificate issued by the State of California.

Completion of 60 semester or 90 quarter units from an accredited college or university which included at least six semester or nine quarter units in business or public administration, insurance, physical science, finance or a closely related field.

Three (3) years of full‑time or its equivalent performing as a Workers' Compensation Claims Adjuster I or in an equivalent classification as a professional claims adjuster with an insurance carrier or third‑party claims administrator whose primary responsibility was the adjustment of…