Contra Costa

Job Description

Contra Costa County is dedicated to providing public services which improve the quality of life of our residents and the economic viability of our businesses.

Contra Costa County is recognized as a world‑class service organization where innovation and partnerships merge to enable our residents to enjoy a safe, healthy and prosperous life.

Contra Costa County serves people, businesses and communities. Our organization and each one of our employees value:

Contra Costa County is seeking two (2) Workers' Compensation Claims Adjuster II to join our Risk Management team. The County Workers’ Compensation Program is unique as it is not only self‑insured, but also self‑administers the claims and provision of benefits to industrially injured employees of the County. Where other public agencies rely on third‑party administrators to administer their claims, the County believes our self‑administered approach is one that prioritizes the quality of service to our internal departments and their injured employees.

The Workers’ Compensation Claims Adjuster II may report to the Senior Workers' Compensation Claims Adjuster or the Workers' Compensation Claims Supervisor.

The County believes staff is its greatest asset. We strive to provide a workplace that is inclusive of all people, cultures, and backgrounds. At Contra Costa County, we see every day as a chance to create a positive impact on the individuals we serve. We lead through our values, integrity, community, and our employees are dedicated and provide excellent service.

The Workers’ Compensation Unit in particular is a small and dedicated unit within the Risk Management team. Each team member has a unique opportunity to support each other, make an immediate impact on the program, and to share their experience and knowledge with the rest of the team. Our Adjusters have the opportunity to work on a wide variety of claims which ensures you are always learning something new and continuing to grow in your skillset and career path.

• An effective communicator who possesses strong verbal, written, and listening skills
• Productive under pressure, while maintaining deadlines and administering timely Workers’ Compensation benefits
• Capable of maintaining working relationships with multiple parties including claimants, employer contacts, medical providers, and legal counsel
• Able to apply technical knowledge and accurately make mathematical calculations
• Able to interpret and use Workers’ Compensation rules and regulations

• Investigating compensability of on-the-job injury claims filed by County employees
• Administering timely Workers’ Compensation benefits to include provision of medical treatment, as well as temporary disability benefits, permanent disability benefits, and Supplemental Job Displacement Benefits
• Working closely with legal counsel for case development and claim resolution
• Working on negotiation and settlement of claims by Stipulations and Compromise and Release
• Reviewing and documenting diaries, reserves, and pertinent claim materials in a timely manner
• Maintaining timely reporting with the excess insurance carrier, when appropriate

• You will be part of a dynamic team
• We offer a hybrid remote work schedule
• You will have access to a generous benefits package including retirement, health plan options and other benefits listed here:
  Employee Benefits | Contra Costa County, CA Official Website

• You will work in a fast-paced environment
• You will be expected to manage multiple assignments with competing deadlines
• You may interact with clients that are upset and/or confused

The eligible list for this recruitment may remain active for 6 months.

• License
  
  Required:
  
  Possession of a valid California Motor Vehicle Operator's License. Out of state Motor Vehicle Operator's License may be accepted during the application process.
• Certification:
  The incumbent must be a current "certified claims adjuster" in the state of California pursuant to Title 10 of CCR
  2592, or possess the self-insurance…