Excess Liability Claims Specialist; m​/f​/d

We are looking for a Liability Claims Specialist (m/f/d), based in our Alpharetta, GA or O’Fallon, MO office.

You will be working with a small but diverse team of claims professionals of various experience levels and backgrounds, in a collegial and supportive atmosphere that values individual strengths and encourages professional development and participation in industry leadership.

The Liability Claims Specialist will proactively investigate, negotiate, and resolve assigned primary / umbrella Commercial Liability and Commercial Auto claims, in accordance with established best practices and assure claims are handled within granted autonomy limits. You will also develop and maintain relationships with customers and brokers as well as internal business partners. The Liability Claims Specialist will also provide efficient claims handling within team while working with third-party service providers in achieving economical results and to provide high quality service to all internal and external relationships.

• Input and maintain accurate claims records for designated accounts, within appropriate AzC Claims administration systems.
• Select and direct independent external service providers (e.g. Lawyers, Independent Adjusters, Experts).
• Evaluate and address coverage issues and determine appropriate reserving levels.
• Negotiate and resolve high exposure, complex claims ensuring cost effective, service orientated solutions.
• Support training, developing, and coaching of less experienced staff.
• Ensure all claims handled within authority limits, and in line with AzC Claims complex procedures and guidelines.
• Refer cases outside of authority level, preparing referral documentation and materials as appropriate.
• Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters.
• Proactively support acquisition of new business and retention of existing business (including client and broker negotiations where necessary).

• 7-10 years’ experience in proven track record in handling Excess and Umbrella claims involving complex coverage and damage issues.
• Demonstrate established relationships with brokers at peer group level and well established within local market.
• Have an expert understanding of Line of Business products and portfolio, with expert understanding of coverage and application in the adjustment process.
• In-depth understanding of regional / local Line of Business insurance markets and competitor landscape.
• Detailed understanding of legal and regulatory framework.
• Experience working in a complex, global matrix organization.
• Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.
• Bachelor’s degree in a relevant discipline.

The annualized base pay range for this role is $102,182 - $170,509. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.

As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.