Sr. Adjuster- Transportation and Cargo

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplace National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE A claims adjuster is charged with the investigation, evaluation and quantification of an insurance claim
. The adjuster will determine and provide recommendations with respect to coverage, liability and quantum, within the terms of the policy.

• Manage/adjust assigned claims while meeting company standards and quality, conducting thorough investigations; determining coverage and validity of claims; interviewing and communicating with insured, claimants and witnesses; inspecting claim sites as required; assigning external vendors; recommending reserves; preparing reports and negotiating settlements within granted authority; participate in mediation and arbitrations; work with defense counsel as assigned.
• Maintain accurate records based on company standards and procedures, using company custom computer systems; work in external client systems.
• Accurately and efficiently manage billing for assigned files, within specified timelines.
• Assist with collection of accounts receivables for assigned claims.
• Assist with local marketing of the branch; attend professional and social events; develop new business opportunities.
• Maintain an excellent working relationship with existing clients; participate in client file reviews and audits as required.
• Use high‑level mathematical and reasoning ability to calculate and analyze data to arrive at logical conclusions.
• Operate in extreme weather, environmental, and driving conditions at any time of day or night.
• Commit to continuous education to keep up‑to‑date with all industry and legislative issues, changes, and licensing requirements.
• Ensure reserves, coding and reporting are up to date on assigned claims files.

• Perform other duties as assigned.
• Support the organization’s quality program(s).

• Post‑secondary education.
• Work toward or hold CIP designation.
• Licensed or able to obtain provisional license.
• Valid driver’s license.

• Proven adjusting and negotiating skills.
• Excellent interpersonal, communication, and computer proficiency.

• Strong knowledge of insurance, claims, or business management.
• Excellent oral and written communication.
• PC literate:
  Microsoft Office products and Excel.
• Ability to navigate and work in client required ancillary systems.
• Ability to work in a remote/home office environment.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Excellent negotiation skills.
• Ability to work in a team environment.
• Ability to meet or exceed performance competencies.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

We are committed to inclusive, barrier‑free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Sedgwick is an Equal Opportunity Employer.