Account Manager

Peoples First Insurance is a local and fiercely independent insurance agency based in Rock Hill, South Carolina. We specialize in commercial insurance, risk management programs, and employee benefits plans with an intentional focus on contrasting the customary approaches within the insurance industry. We are a growing, fast-paced agency committed to elevating how employee benefits are delivered and experienced in our market.

This is a full-time hybrid role for a Benefits Account Manager
, based in the Rock Hill, SC area with work-from-home flexibility. The Benefits Account Manager will nurture day-to-day client relationships, deliver exceptional consultative service, and provide strategic guidance on employee benefits programs for both prospective and existing clients.

At Peoples First Insurance, you’re not just an employee—you’re a valued member of our team. You’ll have the opportunity to influence the direction of our benefits practice and make a meaningful impact on both clients and teammates. We foster a culture where professionalism, accountability, and collaboration are expected—and where your contributions are recognized and celebrated.

Our office environment, benefits, and team relationships set us apart. Peoples First Insurance is a place where experienced professionals come to do their best work, grow their careers, and build something meaningful together.

Are you an experienced employee benefits professional who thrives in a fast‑paced, highly relational environment? Do you take pride in delivering polished, high‑quality work while following process and driving results? Are you methodical, efficient, and confident managing complex benefits programs while navigating client interactions and daily interruptions?

• Highly experienced in employee benefits account management
• Tech‑savvy and confident leveraging agency management systems and digital tools
• Self‑motivated and accountable, yet collaborative and team‑oriented
• Passionate about elevating the client experience and improving internal workflows
• Committed to contributing to a culture of excellence and continuous improvement

The Benefits Account Manager plays a critical role in ensuring our clients receive proactive, strategic benefits support. This isnot a day‑to‑day transactional service role—it isfocused on marketing benefit programs, negotiating renewals, and delivering a polished, professional experience from start to finish.

You will work closely with Producers to manage both new and renewal business, lead strategic benefits discussions, and participate in client‑facing meetings throughout the year. Your ability to anticipate client needs, collaborate internally, and bring forward thoughtful solutions will be essential.

We are seeking someone with the experience and confidence to step in quickly, fill critical gaps, and support the continued growth and retention of our benefits book. The ideal candidate brings deep employee benefits knowledge, strong technical skills, and a mindset focused on improvement—without ever losing sight of the client relationship.

We are looking for someone excited not only about where we are—but where we are going.

• Minimum3+ years of employee benefits account management experience
• Strong knowledge of group health, ancillary, and voluntary benefit programs
• Proficient in AMS software - Applied Epic a plus
• Proven ability to manage renewals and ongoing service for mid‑sized to large employer groups
• Ability to manage a consistent workload in a high‑volume, fast‑paced environment without sacrificing quality
• Deadline‑driven with strong attention to detail and follow‑through
• Forward‑thinking and solutions‑oriented, proactively anticipating client needs
• Clear, confident written and verbal communication skills

At Peoples First Insurance, you’re not just filling a role—you’re helping shape the future of our benefits practice. We offer a collaborative culture, strong leadership, meaningful client relationships, and opportunities for long‑term growth.