Senior Casualty Claims Specialist - Standard Time Zone

Senior Claims Specialists – Personal Lines Casualty Team

We are hiring Senior Claims Specialists to manage attorney‑represented and litigated auto and homeowner’s bodily injury claims. The role will manage, investigate, and resolve claims, providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.

Remote: This is a remote position for candidates who live more than 50 miles from our Claims offices.

Hybrid: Candidates who live within 50 miles will be on‑site at least two days per month.

Schedule: Central Time work schedule.

• Manages, investigates, and resolves claims; investigates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third‑party subrogation.
• Prepares for and attends trials, hearings, and conferences and reports to home office and local management on status.
• Confers with trial counsel and prepares trial reports.
• Communicates with policyholders, witnesses, and claimants to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action.
• Responds to written and telephone inquiries including status reports.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Updates files and provides comprehensive reports as required.
• Manages the practices and billing activities of outside and in‑house counsel.
• Training is critical to success, and attendance and active engagement during training is mandatory.

• 1+ years personal lines third‑party auto casualty experience.
• 1+ years attorney‑represented experience.

• Strong written and oral communication skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Demonstrated competency in legal liability, general insurance policy coverage, and State tort law.
• Typically acquired through a bachelor's degree or equivalent experience and at least 12‑18 months of directly related experience.
• Ability to obtain proper licensing as required.

Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Liberty Mutual is an equal‑opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information, or any other basis prohibited by federal, state, or local law.