Claims Representative Entry Level-Fast Track

Kick off your career at The General! Dive into real auto claims from day one, gain hands‑on training, assess liability, and grow into a confident, knowledgeable claims expert.

Associates will be based out of our Nashville, TN, El Paso, TX, or Davenport, IA office following the hybrid work model.

• Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, accident details, and other pertinent information related to the claim.
• Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
• Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
• Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
• Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
• Ability to obtain and maintain state licensing requirements.

• Bachelor's degree or equivalent work experience.
• Previous insurance related and/or customer service experience is preferred.
• Ability to professionally communicate verbally and in writing.
• Ability to exercise effective time management skills.
• Shows technological aptitude.
• Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities.

• Flexibility through a scheduled hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you work in the office.
• In‑office workspace and materials for your home office; additionally, prior to your start, Sentry will provide equipment for your home office.
• 401(K) plan with a dollar‑for‑dollar match on your first eight percent, plus immediate vesting.
• Continued education and career development through Sentry University (Sentry
  
  U) and a Tuition Reimbursement program.
• Generous Paid‑Time Off plan and Volunteer‑Time off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits.
• Well‑being and Employee Assistance programs.
• Sentry Foundation gift‑matching program.

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.