Insurance Service Agent in US - Romanian & Russian Speaker, Remote

International Insurance Group | Full time

For Applicants who are authorized to work in the US

• Make Good Things Happen for Other People
• Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy options from the insurance carriers IIG represents
• Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards
• Building relationships with clients and actively capitalizing on Referral Lead cultivation
• Customer support over the phone, email or text
• Email management and follow-up with calls/ emails for the missing information and documentation
• Use insurance carrier’s platform & technology timely and accurately

• Must speak and write the Romanian language fluently
• Comprehension of the English language is a must (written/verbal)
• Must pass background check
• Must pass the Property & Casualty insurance state licensing test and obtain license; must be US based and eligible to work in the US
• Customer Service Aptitude & Skills (listening, communicating, empathy and problem solving)
• PC Skills including MS Office are required; having a technology-oriented attitude is a must
• Higher education is a plus
• Proactive team member, effective collaborator and proactive mindset is a must
• Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines

• Work from Home or office in North Royalton, OH
• Competitive pay scale. Base + bonuses
• 401K Match
• Career growth opportunities with International Insurance Group
• Licensed professional in insurance field, one of the largest industries in the United States
• Medical, Dental, Vision Insurance (shared cost)
• Paid Vacation Time, Federal Holidays and paid Bereavement time
• Part of a well-established, 75 employee agency ranking in the top 1% for great customer experience
• Opportunity to provide feedback about work experience
• Access to represent over 25 top insurance carriers in the industry, throughout 23 states, specializing in personal lines, life, commercial and trucking