Associate Claims Specialist - Workers Compensation - Central Region

Description Are you looking for an opportunity to join a fast-growing company that consistently outpaces the industry in year-over-year growth? Liberty Mutual offers exciting openings for Workers Compensation Associate Claims Specialists within the Central Region!

As a Workers Compensation Associate Claims Specialist, you will develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. You will also assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

Training is a critical component of your success, and that success starts with reliable attendance. Attendance and active engagement during training are mandatory. Training will require 1 week in our Plano, TX office onsite in September 2026.To be considered for this position, you must reside within 50 miles of Hoffman Estates, IL, or Indianapolis, IN, and will be required to work in the office twice a month.

Candidates located in Ohio, Montana, Virginia and Minnesota are eligible for 100% remote work, as we do not have claims offices in these states. Please note that this policy is subject to change.

This position may be filled as a Workers Compensation Associate Claims Specialist, Workers Compensation Claims Specialist I or a Workers Compensation Claims Specialist II. The salary range posted reflects the range for the varying pay scale across various locations.

Responsibilities Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.

Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.

Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.

Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.

Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.

Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources.

Updates files and provides comprehensive reports as required.

Qualifications Effective interpersonal, analytical and negotiation abilities required

Ability to provide information in a clear, concise manner with an appropriate level of detail

Demonstrated ability to build and maintain effective relationships

Demonstrated success in a professional environment; success in a customer service/retail environment preferred

Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent

Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory

Licensing may be required in some states

About UsPay Philosophy:
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where…