TEMP-Claims Adjuster

Job Description

Business Title(s): TEMP-Workers' Compensation Claims Adjuster

Employment Type: Contingent Worker

FLSA Status: Non-Exempt

Location: In-Office or Remote

Summary: We are looking for a highly capable Workers' Compensation Claims Adjuster to help us on a temporary assignment through 26 June 2026 and work from anywhere in the continental United States.

Assignment can be considered temp-to-hire if filled in one of our offices:
Omaha, Richmond (VA), or Rockwood (PA). The role will adjudicate indemnity workers' compensation claims of higher technical complexity for customers in KY, MD, PA, UT, VA, WV. Only government-mandated benefits will be provided during the temporary assignment.

Rockwood underwrites general liability insurance and workers' compensation for many types of businesses, with a specialty in underwriting workers' compensation insurance for the mining industry, focusing on coal-mining. The company is a leading underwriter of workers' compensation for the mining industry by offering services with a commitment to providing the best service on loss control and claims, collaborating across departments. Employees are required to accurately record hours worked and submit timesheets in accordance with company policy.

Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.

• Working under technical direction and within significant limits and authority, adjudicate workers' compensation claims of higher technical complexity, with a direct impact on departmental results.
• Resolving issues that are generalized and typically not complex but require understanding of a broader set of issues.
• Reporting to senior management and underwriters on claim trends and developments.
• Investigating claims promptly and thoroughly.
• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
• Investigating claims promptly and thoroughly, including interviewing all involved parties.
• Managing claims in litigation.
• Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
• Properly setting claim reserves.
• Identifying, assigning, and coordinating the assignment and coordination of expert resources to assist in case resolution.
• Preparing reports for file documentation.
• Applying creative solutions which result in the best financial outcome.
• Negotiating settlements.
• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
• Having an appreciation and passion for strong claim management.

• A practical knowledge of adjudicating workers' compensation claims through:
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
• The ability to read and write English fluently is required.
• Polished and professional written and verbal communication skills.
• Proficient in MS Office Suite and other business-related software.
• Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Must work independently and demonstrate the ability to exercise sound judgment.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Must possess a strong customer focus.
• Strong claim negotiation skills a must.
• Excellent evaluation and strategic skills required.
• Desire to work in a fast-paced environment.
• Exhibit natural curiosity.
• Must have excellent communication skills and the ability to build lasting relationships.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).
• A KY claims license (
  required at time of assignment…