Lead Claims Relationship Management

Primary Details

• Time Type:
  Full time
• Worker Type:
  Employee

• Location:
  
  USA - Boston, MA, Plano, TX, Los Angeles, CA
• Work Arrangement:
  Hybrid if within 50 miles radius from office; also open to Remote
• Salary range: 109,000K-186,000K

The purpose of this role is to act as a central point of contact for driving process and policy enhancements within assigned distribution channels, collaborating across departments and with key stakeholders to ensure cost‑effective claims outcomes and alignment with organizational goals. Additionally, the role involves supporting Claims Relationship Managers in delivering exceptional claims service across various business lines, managing a portfolio of customer relationships, and serving as a key escalation point for claims disputes and enquiries to uphold the success of the QBE Claims Management strategy.

• Contribute to the development and implementation of the Claims service strategy to support business targets.
• Support Claims Relationship Manager, Claims Business Line Manager, and other key stakeholders in acquiring and retaining profitable business.
• Identify the potential impact on claims resource requirements for new and renewing customers based on business levels.
• Develop relationships with key stakeholders and trading partners to fully support business needs.
• Raise the Claims profile with both Internal and External Customers to enhance service delivery.
• Ensure the most appropriate claims-handling solution is devised for individual customers.
• Deliver proactive advice and guidance to drive the adoption of QBE claim strategies.
• Respond to client requests following service standards to maintain good client relationships.
• Maintain knowledge of insurance guidelines, policy changes, and compliance with legislation.
• Promote inter‑departmental collaboration and drive cohesion to increase profitability and add value.

• Moderate relevant experience.

• Broad experience in commercial insurance claims across a range of product lines.
• Experience working in a senior team within a multi‑national insurance environment.
• Experience collaborating with internal functions such as underwriters and business development.
• Regular contact with brokers and external customers.
• Previous experience in external customer contact and liaising with various business disciplines.
• History of collaborative work with Claims, Business, and Customer populations.
• Working knowledge of the insurance process from application to claims resolution.
• Experience with distribution channels.

• Tertiary Degree or equivalent combination of education and work experience.

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full‑time and part‑time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

• Hybrid Working – a mix of working from home and in the office.
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis.
• Competitive 401(k) program with company match up to 8%.
• Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice.
• Tuition Reimbursement for professional certifications, and continuing education.
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community.

• Brokerage Services
• Claims Administration
• Claims Settlement
• Communication
• Critical Thinking
• Customer Value Management
• Intentional collaboration
• Managing performance
• Negotiation Problem Solving
• Process Improvements
• Risk Management
• Sound Judgment
• Stakeholder Management
• Strategic Management

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, disability or any other legally protected status.