MD Claims Adjuster - National General

Job Summary

As a Material Damage (MD) Claims Adjuster you will be responsible for investigating and confirming the facts of loss for automobile accidents. Applies analytical thinking to determine coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

We are seeking an experienced MD Claims Adjuster, preferably located in the CST, MST or PST time zones. The ideal candidate will possess exceptional communication skills, a strong customer service orientation, keen attention to detail, a metrics‑driven mindset and strong organizational skills to manage multiple tasks in a fast‑paced environment.

• Apply basic understanding of insurance policies written by the company and the industry.
• Handle investigation regarding most aspects of auto claims (coverage, liability and damages) with limited discretion.
• For claims involving injuries (if handled), review, evaluate and negotiate basic injury claims.
• Recognize and identify body parts of a vehicle and understand other potential property damage.
• Identify customer needs and work to meet those needs using appropriate customer service skills.
• Determine subrogation or fraud potential and how to handle.

Supervisory Responsibilities:

This job does not have supervisory duties.

• Analytical Thinking
• Auto Insurance Claims
• Communication
• Customer Satisfaction
• Insurance Claims
• Insurance Policies
• Multitasking
• Organizing
• Property Damage

• Adjuster Analyst III: $50,000. / salary
• Adjuster Cons I: $53,500. / salary

Compensation is based on experience and qualifications. Total compensation may include additional components such as incentive pay (e.g., commission or bonus).

• Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
• Monthly connectivity reimbursement for eligible work‑from‑home employees
• Dedicated, private workspace required when working from home
• Reliable internet requirement with minimum speeds of 50 MB download and 5 MB upload.

National General is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.