Multi-Line Claims Adjuster – Commercial Auto; PD & BI

Overview

Multi-Line Claim Representative II – National Accounts (Commercial Auto/PD/BI)

Compensation: $65,000–$75,000 annually (based on experience)

Schedule:

Monday–Friday

Work Model:
Fully Remote

Industry: Commercial Auto / PD and BI

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned commercial auto claims, including third‑party property damage (PD), bodily injury (BI), and general liability exposures within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) across multiple jurisdictions while ensuring compliance with CCMSI claim handling standards, client‑specific instructions, and applicable state laws.

This position is designed for adjusters with 2–5 years of liability claim handling experience who are comfortable managing a multi‑account desk and developing deeper expertise in auto liability and general liability claims. The ideal candidate demonstrates strong investigative skills, sound judgment, and consistent, proactive communication.

This is not a high‑volume, quick‑resolution claim environment. Adjusters are expected to take full ownership of their claims, manage them through completion, and deliver accurate, well‑documented outcomes.

Please note:

This is a claims adjuster role, responsible for cradle‑to‑grave liability claim handling. It is not an HR, consulting, or employer‑side position.

When we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you’ll manage your files independently while contributing to a collaborative, high‑performing team.

• Investigate, evaluate, and adjust multi‑line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements.
• Manage claims involving commercial vehicles, trucking exposures, and third‑party liability.
• Determine coverage, assess liability, and develop defensible claim strategies.
• Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed.
• Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines.
• Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations.
• Engage, coordinate, and manage defense counsel or other external vendors when appropriate.
• Identify and pursue subrogation opportunities.
• Maintain detailed and timely claim documentation, diary management, and financial reporting.
• Support excess reporting requirements and client communication needs.
• Deliver consistent, high‑quality service with professionalism and integrity.

What You Bring

• Valid adjuster licenses is required, or the ability to obtain within the first 60 days of employment.
• Experience handling liability claims.
• Strong analytical, negotiation, and decision‑making skills.
• Ability to analyze coverage and communicate claim decisions clearly and professionally.
• Excellent time‑management and organizational abilities.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment with strong accountability.
• Reliable, predictable attendance during business hours.

• Commercial Auto and/or General Liability claims experience.
• New York adjuster license (nice to have).
• Experience performing coverage evaluations and coverage position analysis.
• Comfort reviewing and…