Liability Claims Specialist; Remote

Job Description

Step into a role where your client service expertise makes a meaningful impact. We are looking to add a Liability Claims Specialist to join our Creative Risk Solutions team. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third‑Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.

• Review coverage for commercial auto and general liability claims.
• Adjudicate claims, investigate bodily injury/liability claims, and negotiate settlements using “Best Practices for Claims.”
• Maintain accurate loss information and establish/maintain reserves within authority.
• Research and respond to questions and complaints from insureds, claimants, agency partners, and carriers.
• Monitor and control litigated claims, ensuring timely responses and protection of insureds' and carriers' interests.
• Participate in claim reviews and Risk Control Workshops.
• Identify and pursue subrogation and report fraud when applicable.
• Train and mentor Liability Claims Specialists I and II.

• Education:
  
  High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Licensing:
  Active state‑specific adjuster’s license required or the ability to acquire a license within three months of hire.
• Experience:
  
  5+ years of adjusting property and casualty claims. Prior agency involvement preferred.
• Skills & Technical
  
  Competencies:
  
  Knowledge of both general and auto liability coverages, claims processing procedures, ability to perform complex mathematical calculations, and ability to learn multiple state insurance regulations and pass state licensing exams. Understand and apply claims principles, practices, and insurance coverage interpretation for consulting, evaluating, and resolving claims; contribute to workflows while utilizing resources to deliver a world‑class client experience and ensure compliance.
  
  Foster relationships by understanding relevant parties, prioritizing problem‑solving, and collaborating to deliver impactful solutions.

• Paid Parental Leave and supportive New Parent Benefits.
• Company‑paid continuing education & tuition reimbursement.
• 401k profit sharing – each year Holmes Murphy contributes a lump‑sum to every full‑time employee’s 401k.
• Generous time‑off practices in addition to paid holidays.
• Paid volunteer time off and employee matching gifts to charities.
• DE&I programs including paid diversity day time off, Chief Diversity Officer, and DE&I project team.
• Consistent merit increase and promotion opportunities.
• Discretionary bonus opportunity.

Holmes Murphy & Associates is an Equal Opportunity Employer.