Liability Claims Adjuster Specialist at Customized Services Administrators, Inc. Indiana

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA):
  The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

The Liability Claims Adjuster Specialist will be reporting to the Vice President, Claims. This position is responsible for analyzing and processing insurance claims to determine the extent of the insurance carrier's liability in a manner that supports the mission, values, and standards of the Company. Primary responsibilities include efficient adjudication of insurance claims, both phone and written communication with insureds, claimants, attorneys, medical facilities, and others, as well as maintaining all state Department of Insurance regulations for claims files.

• Handles severe complexity and escalated third-party bodily injury and property damage claims.
• Responsible for the investigation and resolution of litigated and non-litigated claims.
• Document claims files with findings of investigation, evaluate liability, and negotiate settlements
• Prepare releases of all interested parties, issue reservation of rights letters, and denials of liability.
• Prepare Large Loss reports on Claims involving severe injuries.
• Maintaining rapport and open communications with client.

• 8 - 10 years of multi-line claims handling at an insurer or TPA.
• 8 - 10 years working in liability claims.
• Extensive experience with premises liability claims, injury evaluation, and complex bodily injury claims.
• Ideal candidate will have CPCU, AIC, SCLA or other industry related training or educational course work, a NYS claims adjuster license as well as other state adjusting licenses.
• Excellent verbal and written communication, investigation, organization, and analytical skills.
• An in-depth knowledge of commercial lines coverage and exposure as well as strong decision making, judgment and negotiating skills are needed
• Experience working with files in litigation and effective communication skills are a must.
• Performs work with a high degree of latitude.
  
  Handles the most complex issues. Possesses expert knowledge of subject matter.
• Provides leadership, coaching, and/or mentoring to team members, and may act as a lead.

• Bachelor, Master's degree and 8+ years liability claims adjusting experience
• Must have FL State Adjuster's License.
• Must secure and maintain a multi-state adjuster license.

This is a hybrid role based out of our Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

Apply today to begin your next chapter.

Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the , we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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