Claim Operations Associate II​/Spanish Translator

Company

SCI Summit Consulting, LLC provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We serve over 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic. Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships.

Position:
Spanish Translator in Claims Operations. This role works out of the Lakeland, FL office with a hybrid schedule of 4 days in office and 1 day remote.

• Process and organize claim file information for basic claims across multiple lines.
• Handle moderately complex claims, including coverage questions or recovery potential.
• Assist in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
• Perform other duties as assigned.
• Work out of the Lakeland, FL office, with a hybrid work environment of 4 days in office and 1 day work from home.
• Read, write, and communicate fluently in Spanish (role requires Spanish translation).

High School Diploma (Associate degree preferred).

Minimum of 3 years of experience in claim operations or customer service.

Develop knowledge of local, state, and federal insurance-related policies; possess effective analytical and organizational abilities with a focus on prioritization; working knowledge of claim data processing systems; excellent interpersonal and communication skills.

Competitive benefits packages for full-time and part-time employees. Full-time employees have access to medical, dental, vision, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy paid time off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level and location; details provided by recruiter. Learn more at