Trainee Field Property Adjuster

Trainee Field Property Adjuster at Capstone ISG Inc

Capstone ISG is one of the nation's fastest growing Independent Adjustment firms. As we continue to grow our business, we look for people who offer inspiration with an internal drive for results. Our team members are focused on customer service and are dedicated to making Capstone a fun and rewarding place to work. Come grow with us.

MANDATORY PAID 30 DAY
-IN PERSON TRAINING IN CHARLOTTE, NC - ACCOMMODATIONS AND TRAVEL PROVIDED.

Remote work is available.

• Competitive salary with annual raises
• Quarterly performance bonuses
• Medical, Dental and Vision coverage
• 401(k) retirement plan
• Short- and long-term disability
• Life insurance
• Sick, vacation and holiday pay
• Fitness membership reimbursement
• Company‑paid training
• Construction background strongly preferred

• Conduct field investigations to resolve residential and commercial property claims.
• Examine and apply claims forms, policies and endorsements, client instructions and other records to determine coverage and client exposure.
• Adjust all elements of property loss claims of varying levels of severity and complexity.
• Set loss reserves.
• Prepare written reports by collecting and summarizing information required by the client.
• Prepare settlement letters, denial letters, reservation of rights and other letters as needed.
• Maintain the expected case load.
• Maintain company reputation and integrity of work product by complying with federal and state regulations and service standards.
• Maintain professional and technical knowledge through continuing education.
• Assist less‑experienced adjusters with claims handling when requested.
• Participate in special projects or perform duties in other areas if requested.
• Document damage and prepare written estimates using Xactimate software.
• Handle content inventories to include moderate to complex pricing analysis and prepare claim inventory reports.
• Conduct subrogation investigations.
• Engage and manage consultants/independent contractors to assist in determining facts, causation, damage and exposure.
• Keep the client and the insured informed about the claim status with clear, timely and accurate written and oral communication.
• Negotiate settlement of claims of varying complexity under the direction of the claims manager or supervisor.
• Travel to loss locations in the assigned territory.
• Record time and expense charges to bill clients.
• Maintain adjuster license(s) when required.

• High school diploma required; advanced education beyond high school preferred or an equivalent combination of education and experience.
• Previous experience as a claims adjuster or completion of Capstone specified adjuster training if none.
• Working knowledge of Xactimate preferred for those with prior adjuster experience.
• Must be licensed, or have the ability to obtain license(s), as required by state and local jurisdictions to adjust insurance claims.
• Valid driver’s license required.
• Ability to lift a minimum of 35 pounds, including lifting a ladder in and out of the trunk of a vehicle.
• Ability to climb ladders and traverse roofs, including working at heights while inspecting roofs and attics.
• Ability to work in a confined or restricted area.
• Ability to kneel, crouch, crawl, stand, sit, walk, push, pull, etc., as required to inspect claims.
• Ability to work outdoors, exposed to all weather conditions.

• Ability to work in a high volume, fast‑paced environment managing multiple tasks.
• Excellent service orientation to policyholders and clients.
• Proficiency in operating a computer and related claims and business software.
• Effective analytical and problem‑solving skills necessary to make decisions and resolve conflict.
• Good verbal and written communication skills.
• Attention to detail.
• Strong analytical and mathematical ability.
• Independent work capability in a virtual environment when required.
• Excellent organizational and time‑management skills.